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Privacy Policy

Hazel Digitals ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.hazeldigitals.com (the "Site") or purchase our products and services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

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1. Information We Collect

We may collect information about you in various ways, including:

a. Personal Information

When you create an account, make a purchase, or contact us, we may collect personal information, including but not limited to:

  • Name

  • Email address

  • Mailing address

  • Phone number

  • Payment information (e.g., credit card details)

b. Non-Personal Information

We may also collect non-personal information about your interactions with the Site, including:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on pages

  • Referring URL

 

2. How We Use Your Information

We use the information we collect from you for various purposes, including:

  • Processing and fulfilling orders

  • Sending order confirmations and updates

  • Responding to customer inquiries and support requests

  • Improving our products and services

  • Personalizing your experience on the Site

  • Sending marketing communications, if you have opted-in to receive them

  • Preventing fraudulent transactions and enhancing security

 

3. Disclosure of Your Information

We may share your information with third parties under the following circumstances:

a. Service Providers

We may share your information with third-party service providers who assist us in operating the Site, processing payments, shipping products, or providing customer support.

b. Legal Obligations

We may disclose your information if required by law, such as in response to a subpoena or court order, or if we believe such action is necessary to comply with legal obligations, protect our rights, or safeguard the safety of our users.

c. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the new owners.

 

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Site. Cookies are small files that are stored on your device and allow us to recognize your browser and capture certain information. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use some features of the Site.

 

5. Data Security

We implement a variety of security measures to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

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6. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request corrections to any inaccurate or incomplete information.

  • Deletion: You can request the deletion of your personal information, subject to certain legal obligations.

  • Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

 

7. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

 

8. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of any third-party sites you visit.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Refund Policy

Please read our Refund Policy carefully before making any purchase.

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1. Digital Products

All products sold on www.hazeldigitals.com are digital and delivered electronically. Due to the nature of digital products, all sales are final. Once the product has been downloaded or accessed, we do not offer refunds, exchanges, or cancellations. By completing your purchase, you agree to these terms.

 

2. No Refunds

As our products are digital and cannot be returned, we do not offer refunds for any reason, including but not limited to:

  • Change of mind

  • Accidental purchase

  • Incompatibility with your device

  • Failure to download the product after purchase

  • Lack of satisfaction with the product

 

3. Product Issues

If you encounter any issues with the download or access to your purchased product, please contact us at hello@hazeldigitals.com, and we will do our best to assist you in resolving the problem. We are committed to ensuring that you receive the digital product as described.

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4. Exceptions

In rare cases, at our sole discretion, we may consider a refund if there are significant issues with the product that cannot be resolved. However, this is not guaranteed and is assessed on a case-by-case basis.

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5. Contact Us

If you have any questions or concerns about this Refund Policy, or if you need assistance with a purchase, please contact us at:

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